Frequently asked questions
Frequently asked questions
What are your pick up procedures from Schiphol?
When you make a booking through the website you can pass on the requested information to us. It is important to give a flight number, so we can keep an eye on the flight. If the flight is delayed or moved forward, we will take this into account and will not charge you extra. If you have landed, our driver will contact you to confirm the pick-up location (above) with you.
If you do not want to go to the trouble, you can use our meet & greet service. You can indicate this in the comments. If you also specify whether you want to be picked up at the arrival hall or meeting point, we will make this happen for you.
I have a delay after landing, what now?
After landing of your flight you have up to 1 hour and 10 minutes to meet the driver. After this there will be a waiting period which will be announced to you in advance. Do you need longer time or do you have a valid reason? Please contact us as soon as possible so we can discuss this with you.
How far in advance do I need to be at the airport?
This varies from flight to flight and is mainly determined by your final destination. We recommend that you arrive at the airport at least two hours in advance.
In the busier vacation periods this can rise to three hours at the larger airports. Always check with your airline to be sure.
Can I also be picked up at the airport?
Of course. Our rates to and from the airport are exactly the same.
Where can I find the meeting point at Amsterdam Schiphol Airport?
When you or your guests and associates arrive at Amsterdam Schiphol Airport, they often have trouble getting to the Meeting Point. It is also difficult to find your way around such a large and busy airport. The best way to quickly meet your driver is to walk after the last customs checkpoint (do you still have something to declare?) directly to the meeting point (direction trains) in the central hall (Schiphol Plaza). There is only one Meeting Point at the airport, so this is the place to meet our drivers.
You can find the Meeting Point in the central hall of Schiphol Plaza opposite the NS ticket offices and right next to train platform 1. You can also follow the black road signs with yellow letters in the direction of Meeting Point. If you do not wish to search for Meeting Point, you can indicate in the remarks that you wish to be met in the Arrivals Hall (meet & greet service).
My flight has been delayed or is arriving much earlier, what now?
If your flight is delayed or arrives early, we will take this into account and will not charge you any extra costs. It is therefore important to provide us with a flight number in advance.
Do you also offer a pick-up service with a nameplate?
You can use our meet & greet service (€20 surcharge on top of the fixed price). Our driver will be waiting for you or your guests with a nameplate. The pick-up location will be at the meeting point or arrival hall depending on your wishes. In addition, our driver will also offer you assistance up to the car.
Do you also have a flat rate for rides to and from airports?
We offer a flat rate to and from all airports. For more information, please look at airport transportation. Is an airport or your location not listed? Then please contact us and we will confirm the price with you. Please note: to be eligible for a fixed price, it is important to inform us in advance.
I would like to make a change, what now?
You should contact us as soon as possible via the contact options on our website and we will discuss the possibilities with you.
We have to pass several routes on the way, is that possible?
Yes, this is possible. You can tell us in advance or tell our driver during the trip.
My cell phone is broken, what should I do?
Because we call you after landing, it is good to give us a second number. If the phones are still not working, please call us from a pay phone as soon as possible after landing.
We need to pick up more people along the way, is that possible?
Yes, that is possible, but you will have to provide us with all the stopovers for a correct price calculation.
Do the cabs have a child seat?
The cabs are not standard equipped with a child seat. It is therefore important to let us know in advance. It is also possible to bring your own child seat.
Can I bring my bicycle or other large items?
This is possible in some cases. It is therefore important to let us know in advance.
Can I take my pet in the cab?
Some of our drivers may be allergic to pets. It is therefore important to let us know in advance so that we can send you the right driver.
What payment options do I have?
Payment can only be made in cash to the driver or by debit/credit cards such as Amex, Visa and Mastercard. Payment always takes place on the outward and return journey. The fare is always fixed after confirmation and includes the low VAT rate. You also have the option to pay by ticketing during or prior to the ride. Payment into our account (see contact details) is also possible. Please provide your name in the announcements. If you pay in advance, you often get an extra discount.
Are the prices on the website per person or per cab?
All prices on the website are per cab.
I want to pay in advance, is this possible?
Yes, this is possible. In many cases you will receive an extra discount on the fare. For more information please contact us.
Can I ride on account?
For companies it is possible to drive on account, please report this prior to the ride(s), for driving on account we are forced to charge costs that can be paid daily, weekly or monthly.
What does it cost?
We use legal prices. For 1 to 4 persons rate 1 applies and for more than 5 persons rate 2. Would you like an around price in advance? Then you can use our price calculation system.
Does the driver have enough change in the cab?
Yes, our drivers always have enough change with them.
Do you also drive at night / on weekends / on holidays?
Yes, we drive 24 hours a day, 7 days a week and 365 days a year.
How shortly before departure can I book online?
Online booking is always possible up to 2 hours before departure. In many regions it is also possible to book a ride between 15 minutes and 30 minutes in advance. For urgent matters it is best to contact us by telephone.
How much luggage can I take?
A regular cab has room for three pieces of large hold luggage or four pieces of small hold luggage. There is also room for hand luggage.
If you want to take more luggage, we recommend a cab van. For this you can enter five or more persons. There will then be a cab van.
If you take so much luggage that it does not fit into the booked category, we reserve the right to charge an additional fee.
For more information see our fleet.
How many passengers are allowed to ride in the cab?
A maximum of 4 passengers are allowed to ride in a passenger car. For minivans, depending on the type of bus and the seating arrangement, there is a maximum of 8 passengers.
Do we have to share the cab with other passengers?
No, you will always be taken directly to your destination in a private cab.
Can we share the cab with an acquaintance?
Yes, you can. There is only a small surcharge if you give two pick-up addresses.
Do you transport more than 8 persons?
Yes, we can arrange that for you. In some cases more cabs can be cheaper, but if you want to be transported together with a larger group, we can use Sprinters that have a capacity of up to 22 people.
Do you use a navigation system?
Yes, all our drivers have a navigation system in the cab. Often they do not need one, because Euro Business Taxi drivers have a very good knowledge of the streets. Do you have a different route in mind? Then you can tell our driver in advance.
What data do I need to make an online reservation?
Would you like to book a cab online? We ask you to enter the pickup address, the destination address, the date and time you need the cab, the number of people to be transported and the phone number where we can reach the passengers. For more information go to page ordering a cab.
How do I book a return trip?
Do you want to go back and forth by cab? This is possible! Call us or tick in the reservation form ‘return’, enter the return time and you can book both rides in one go.
I have lost something in the cab. What can I do?
Did you leave something in the cab? Please call us or use the contact form on our website.
Can I book a (luxury) car according to my preferences?
Do you like to travel in style? Euro Business Taxi also offers luxury transport! Use the quotation form to request a car according to your wishes.
How long does it take for the cab to arrive?
The time depends on the location where the driver comes from.
If you have made a reservation in advance, the cab will arrive at the requested time. If you have reserved a cab for as soon as possible, we will send the nearest available cab to you immediately.
On average you will not wait longer than 5 to 10 minutes for an ad hoc reservation within Amsterdam. Outside Amsterdam we always try to send a driver within 15 minutes. In abnormal weather conditions, at night, during rush hour and if all our drivers are further away, it may take a little longer for your cab to arrive.
I have doubts about whether I can go somewhere. Do you really come everywhere?
Our drivers are active in all places of the Netherlands and if required they can also come to different parts of Belgium, Germany, France etc.
Can I use Euro Business Taxi for transportation during my wedding?
You can, for more information see our services and contact us.
Can I book a cab with a driver who speaks a specific language?
Because we have several drivers throughout the Netherlands, we can meet your needs.